Selamat datang kembali,
Service Desk
Kelola tiket dukungan, insiden, permintaan layanan, dan pantau kinerja SLA.
Minggu, 8 November 2026
Ticket Terbuka
4
-100%
dibuat vs minggu lalu
SLA Breach
1
1 ticket mendekati batas SLA
Critical Incident
0
0 critical tercatat bulan ini
Avg Response Time
50m
rata-rata respons pertama
Tren Ticket
Ticket Dibuat
Ticket Selesai
Distribusi Prioritas
Total
4
Ticket Terbuka
- Critical 0 0%
- High 2 50%
- Medium 1 25%
- Low 1 25%
Ticket Kritis Belum Selesai
-
#SD-2026-2845
1 minggu yang lalu
HighPosting jurnal gagal
Klinik Sehat Bersama
-
#SD-2026-2843
1 minggu yang lalu
HighLogin admin lambat
Yayasan Generasi Cerdas
Kinerja SLA
0%
SLA Compliance
- On Time 0 ticket 0%
- Near Breach 0 ticket 0%
- Breach 0 ticket 0%
Daftar Ticket Terbaru
| Ticket ID | Klien | Judul | Kategori | Prioritas | PIC | SLA | Status |
|---|---|---|---|---|---|---|---|
| #SD-2026-2843 | Yayasan Generasi Cerdas | Login admin lambat | Incident | High | BS Budi Santoso | Lewat 7 hari | On Hold |
| #SD-2026-2846 | PT Nusantara Agro Sejahtera | Tambah user monitoring | Service Request | Medium | BS Budi Santoso | Lewat 5 hari | In Progress |
| #SD-2026-2847 | PT Bumi Rafflesia Digital | ERP tidak dapat diakses | Incident | Critical | BS Budi Santoso | Selesai | Resolved |
| #SD-2026-2845 | Klinik Sehat Bersama | Posting jurnal gagal | Problem | High | BS Budi Santoso | Lewat 8 hari | Open |
| #SD-2026-2844 | PT Sinar Properti Nusantara | Tambah field sumber lead | Change Request | Low | BS Budi Santoso | Lewat 2 hari | In Progress |